Help & contact

Common questions

How does booking work?

You send an artist a request describing what you want. They confirm the details or propose a change; once you both agree, you pay a deposit to hold the work. The deposit, final payment, and any refund all run through Inklet — no chasing over DMs or cash apps.

Is my deposit protected?

Yes. Your deposit is collected through Inklet, not handed over in cash, and the deposit and refund terms are shown beforeyou pay — never a surprise at the moment money moves. If a booking is cancelled, the artist’s stated refund policy is what applies.

When and how do artists get paid?

Artists connect a bank account through Stripe and are paid out to it directly. Inklet takes a small 2.5% platform fee on each transaction; the rest is the artist’s. You can see your balance, recent payouts, and open the Stripe dashboard from Payouts in settings.

Is my payment information safe?

Card details are handled entirely by Stripe, our payments provider — Inklet never sees or stores your card number. Every payment is reconciled against Stripe, so a payment can’t be faked.

How do refunds work?

Refunds follow the artist’s policy, which is shown before you book. When a refund is due, it’s issued back to your original payment method. If something looks wrong with a charge or refund, contact us below and include your booking details.

I'm an artist — how do I join?

Start at For artists. You’ll build a profile, upload your portfolio, and set your availability and deposit terms in a short guided setup. To appear in discovery you need an avatar and at least three portfolio pieces; to take deposits you connect a payout account.

How do I report a problem or a copyright issue?

For anything urgent or account-related, use the contact form below. For copyright takedown requests, see our Copyright / DMCA policy.